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Privacy Policy

Privacy Policy

Effective Date: February 14, 2026
Last Updated: February 14, 2026

1. Introduction

Welcome to FamilyHub, operated by Wherk LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

We are committed to protecting your privacy and the privacy of your children. This Privacy Policy is designed to comply with the Children's Online Privacy Protection Act ("COPPA"), the General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other applicable privacy laws.

Contact Information:
Wherk LLC
Email: support@play-cal.com

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

  • Name, email address, phone number
  • Profile photo (optional)
  • Password (encrypted via Clerk authentication service)
  • Payment information (processed by third-party payment processors)

Family and Children Information:

  • Names and ages of children (for scheduling purposes only)
  • Family relationships and co-parent connections
  • Scheduling preferences and availability

Communication Data:

  • In-app messages between users
  • Event invitations and responses
  • Calendar entries and event details

Calendar Integration Data:

  • Calendar events from Google Calendar, Microsoft Outlook, and Apple Calendar
  • Event invitations from Evite and Paperless Post (parsed from emails with your consent)

2.2 Information Collected Automatically

Device and Usage Information:

  • Device type, operating system, and unique device identifiers
  • IP address and general location information
  • App usage statistics and interaction data
  • Push notification tokens (via Expo)
  • Crash reports and performance data

Authentication Data:

  • OAuth tokens from Google and Apple (when you use social sign-in)
  • Session information and login timestamps

2.3 Information from Third Parties

We may receive information from:

  • Clerk: Authentication and user management data
  • Google, Apple, Microsoft: Calendar data and OAuth profile information
  • SendGrid: Email parsing data from Evite and Paperless Post
  • Payment Processors: Subscription status and payment verification

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery:

  • Provide, maintain, and improve the Service
  • Process and manage your subscription
  • Facilitate scheduling, playdate coordination, and event invitations
  • Enable in-app messaging between users
  • Sync with external calendar services
  • Send push notifications for events and updates

Communication:

  • Respond to your inquiries and support requests
  • Send service-related announcements and updates
  • Notify you of important account or subscription changes

Legal and Security:

  • Comply with legal obligations and enforce our Terms of Service
  • Detect, prevent, and address fraud, security issues, or technical problems
  • Protect the rights, property, and safety of Wherk LLC, our users, and the public

Analytics and Improvement:

  • Analyze usage patterns to improve user experience
  • Conduct research and development for new features
  • Generate aggregated, anonymized statistics

4. Children's Privacy and COPPA Compliance

FamilyHub is designed for use by parents and guardians. Children under 13 are not permitted to create accounts or use the Service independently.

4.1 Parental Consent

When you add children's information to the Service (such as names and ages for scheduling), you represent that:

  • You are the parent or legal guardian of the child
  • You have authority to provide this information
  • You consent to our collection and use of this information as described in this Privacy Policy

4.2 Children's Information We Collect

With parental consent, we may collect:

  • Child's first name and age
  • Scheduling information related to the child
  • Event participation data

We do NOT collect:

  • Children's contact information (email, phone, address)
  • Children's photos or biometric data
  • Location tracking of children
  • Children's social media profiles or identifiers

4.3 How We Use Children's Information

Children's information is used solely for:

  • Creating and managing family schedules
  • Coordinating playdates and events
  • Displaying event participants to authorized family members

4.4 Parental Rights

Parents have the right to:

  • Review the children's information we have collected
  • Request deletion of their children's information
  • Refuse to allow further collection or use of their children's information
  • Withdraw consent at any time

To exercise these rights, contact us at support@play-cal.com.

4.5 Data Retention for Children

We retain children's information only as long as necessary to provide the Service or as required by law. Upon request, we will delete children's information within 30 days.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers:

  • Clerk: Authentication and user management
  • Supabase: Database hosting and storage
  • Google, Apple, Microsoft: Calendar synchronization
  • SendGrid: Email parsing and delivery
  • Expo: Push notification delivery
  • Payment Processors: Subscription billing and management

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 With Other Users

When you use FamilyHub:

  • Your profile information (name, photo) is visible to users you connect with
  • Event invitations and RSVPs are shared with other event participants
  • In-app messages are visible to message recipients
  • Calendar events you share are visible to invited participants

5.3 Legal Requirements

We may disclose information if required by law or in good faith belief that such action is necessary to:

  • Comply with legal process or government requests
  • Enforce our Terms of Service
  • Protect against fraud or security threats
  • Protect the rights, property, or safety of Wherk LLC, our users, or the public

5.4 Business Transfers

If Wherk LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data is encrypted in transit (TLS/SSL) and at rest
  • Authentication: Secure authentication via Clerk with OAuth support
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Audits: Periodic security assessments and updates

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

7.1 General Rights (All Users)

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Withdraw consent for data processing

7.2 GDPR Rights (EU Users)

If you are in the European Economic Area, you have additional rights:

  • Right to data portability
  • Right to restriction of processing
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority

Legal Basis for Processing:

  • Performance of contract (providing the Service)
  • Legitimate interests (improving the Service, security)
  • Consent (for optional features and marketing)

7.3 CCPA Rights (California Residents)

California residents have the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of personal information
  • Opt-out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising CCPA rights

Categories of Information Collected (CCPA):

  • Identifiers (name, email, device ID)
  • Commercial information (subscription data)
  • Internet activity (usage data)
  • Inferences (preferences and characteristics)

7.4 How to Exercise Your Rights

To exercise any of these rights, contact us at support@play-cal.com. We will respond within:

  • 30 days for general requests
  • 45 days for CCPA requests (with possible 45-day extension)
  • 30 days for GDPR requests (with possible 60-day extension)

8. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide the Service
  • Required by law or for legitimate business purposes

Upon account deletion:

  • Most personal information is deleted within 30 days
  • Some information may be retained for legal compliance (e.g., transaction records)
  • Anonymized data may be retained indefinitely for analytics

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses for EU data transfers
  • Compliance with applicable data protection laws
  • Vendor agreements requiring adequate data protection

10. Third-Party Services and Links

The Service integrates with third-party services (Google Calendar, Outlook, Evite, etc.). These services have their own privacy policies. We are not responsible for their privacy practices.

When you connect external services:

  • You authorize us to access specified data (calendar events, email invitations)
  • The third-party service's privacy policy also applies
  • You can revoke access at any time through the app settings

11. Push Notifications

We use Expo to send push notifications for:

  • Event reminders and updates
  • New messages from other users
  • Invitation responses and changes
  • Service announcements

You can disable push notifications through your device settings at any time.

12. Cookies and Tracking Technologies

We use limited tracking technologies:

  • Session Cookies: To maintain your login session
  • Analytics: To understand app usage and improve the Service
  • Crash Reporting: To identify and fix technical issues

You can manage cookie preferences through your device settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new "Last Updated" date. Material changes will be communicated via:

  • In-app notification
  • Email to registered users
  • Prominent notice on the app

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Wherk LLC
Email: support@play-cal.com

For GDPR-related inquiries, you may also contact your local data protection authority.

15. Data Protection Officer

For GDPR compliance, you may contact our designated representative:

Email: dpo@play-cal.com

Your privacy matters to us. We are committed to transparency and protecting your family's information.